Frequently Asked Questions ( FAQs )

MyGoldKart is an online platform from Kundan Gold Private Limited. It is an online Platform through which users can buy/sell gold anytime i.e., 24X7 and from anywhere in India, even on the move and also offers the flexibility to buy and sell gold/silver, as less as for Re. 1 and maximum up to any limit* through Mobile App as well as through website.

It is indeed a great pleasure to note that your friends recommended you to buy/sell Gold or Silver through us. General Information about Kundan Group is available on www.kundangroup.com. If you want to know about Digital Gold Business of Kundan group then you may kindly visit our website www.mygoldkart.com.

Visit the app store (Google App Store for Android users & Apple App Store for iOS users) on your phone and search for “MyGoldKart” application. To re-ensure that you are downloading the right app, re-verify the logo displayed and make sure the publisher is Kundan Group ™

Getting your KYC done is mandatory under the following circumstances: - When you want to BUY gold/silver of value above Rs. 1,99,000 - When you want to ORDER/BUY gold/silver jewellery, coin or bar of value above Rs. 1,99,000 - When you want to SELL gold/silver jewellery, coin or bar of value above Rs. 1,99,000 - When you reach a Wallet limit of Rs. 1,99,000

Yes, be assured that your investments are 100% safe with us for a number of reasons. First, the custodianship of all investments made through the MyGoldKart App lies with a third-party/independent trustee. Second, the purchased goods are securely preserved with BRINKS, an agency of international repute. And third, all transactions through the app are highly secure and encrypted, with only the customer having access to his/her account. Also, after every purchase/sale, you can expect to receive the following documents: 1. GST/Tax Invoice mentioning the amount and quantity of Gold/Silver bought/sold using the MyGoldKart platform 2. Certificate issued by the third-party trustee, which in this case is IDBI Bank, certifying the purchase/sale details as per the transaction carried out by the customer. To safeguard the customers’ investments, IDBI Bank will serve as an independent trustee and is expected to act on behalf of the customers and ensure that their interests are protected. IDBI Bank Trustee will have the first and exclusive charge on the bullion (i.e. Gold/Silver) bought by the customer. Upon accepting the Terms and Conditions, the customers authorize Kundan Gold Private Limited to make the delivery of the physical bullion to a secured vault on the customers’ behalf which is verified by an Independent Trustee.

Don’t worry; all you need to do is, log in to the MyGoldKart platform through the mobile or web application using your username and password. Visit the ‘Transaction History’ section to view/download all the previous invoices/certificates against transactions made by you through your MyGoldKart account. In case you still can’t find the information you are looking for, write to us at customercare@mygoldkart.com or call on our customer care number 9991299999.

Kundan is an established and reputed name in the Gold Trading Industry. All products sold by us bear the hallmark and are certified by a NABL accredited lab and we are also BIS certified. You can take a look at the certifications on www.mygoldkart.com. Moreover, we offer 100% cashback on our own gold/silver jewellery, coins, and bars at any time.

In case the physical delivery of the gold/silver has taken place, you can visit one of our network stores spread across the country and redeem it against jewellery, coin, or bar as per your choice. We would like to inform you that redemption against cash or e-wallet is also possible. Now, in case your delivery is still with the agency, you can opt to sell it through the digital platform too.

There are numerous reasons why buying or selling on our platform can be beneficial for you and we’ve managed to put down a few of them for you here: - You can buy for as less as Re. 1 and as much as lakhs of rupees in a few seconds, if not instantaneously. - It only takes you minutes to register with MyGoldKart, open an account and buy gold; all in a hassle-free manner. - Digital gold gets converted into physical gold as soon as it is purchased and is kept in the safe custody of a reputed Third Party. - You receive instant receipt/invoice for your sale/purchase, no matter what the amount is. - Get the purchased physical gold/silver delivered right to your doorstep and at very nominal delivery charges. - You can also opt for the Buy Back Scheme anytime at the ongoing rates. - You can redeem the digital gold for jewellery, coins, or bars as per your preference from any store/dealer across our nation-wide network. - When it comes to gold/silver, Kundan assures you of the highest purity and quality (hallmark & BIS certified) - Exclusive redemption against cash or e-wallet is also available. - Digital gold frees you from all cash handling hassles. - Digital gold lets you buy and gift gold/silver jewellery, coin, or bar to friends, family, near and dear ones. - Through MyGoldKart, you don’t just get to give gifts but you can also receive them. - Imagine being able to buy gold or silver jewellery, coins, and bars from the convenience of your homes without having to physically visit a store. Making it a perfect fit in your busy schedule.

Every hour of the day, every day of the week, every week of the month, and every month of the year! We are available at your service 24*7*365.

As long as you have a basic smartphone or desktop, a stable internet connection, a valid e-mail ID and phone number, you can open an account on the MyGoldKart platform.

Start by visiting our website www.mygoldkart.com. Click on the login tab. As you are a new user, click on the sign me up tab and then provide the requested details including your full name (i.e. first name, middle name and last name), mobile number, and email address. Remember the password that you provide for the account for future use. Once all the necessary information has been submitted, a message will appear on the screen confirming your registration with MyGoldKart. Now you are ready to roll. You can log in to your account at any time and buy/sell gold or silver using any of the following payment modes: - Internet Banking (any bank) - RUPAY - Debit Card - UPI - Mobile Wallets like Mobikwik, Payzapp, Bhim App, Google Pay, Paytm, Phonepe, etc. - Credit Cards - EMI Cards

Under any circumstance you forget the password to your account, you can go to the login page and click on the ‘forgot password’ button. It will then provide a step-by-step process to reset the password.

If you are a registered user on the platform, the following payment modes are available for you: - Internet Banking (any bank) - RUPAY - Debit Card - UPI - Mobile Wallets like Mobikwik, Payzapp, Bhim App, Google Pay, Paytm, Phonepe, etc. - Credit Cards - EMI Cards

Due to any reason, you find yourself locked out of your account, write to us at customercare@mygoldkart.com or reach us at our toll-free number 9991299999. We’ll reset your account username and password so that you can access your account once again.

We insist you immediately contact us on our customer care number and request for the temporary suspension of your MyGoldKart account. Further, you may lodge a formal/official complaint with the Police, reporting the theft of your mobile and also contact your bank in case you had any other mobile banking applications or mobile wallets linked to your MyGoldKart Account.

Once you login to your MyGoldKart account through the mobile app or web, you will be able to see the live rates of gold and silver there. You can then opt to buy or sell gold/silver either based on price or in grams.

MyGoldKart platform displays the price for gold and silver, and there could be a noticeable difference in the buying and selling prices. This difference is subject to constant change as it is susceptible to price volatility, supply, external market conditions, etc.

A third party, a reputed Indian Bank namely IDBI Trusteeship Services Limited, has been appointed as an Independent Trustee of MyGoldKart platform. It is the Independent Trustee who will act on behalf of the customers and ensure that their interests are protected. Kundan Gold Pvt. Ltd. shall have a no lien Vault with BRINKS (Safe Vault Provider and International reputed logistics organization) which will be operated as per the instructions of the Independent Trustee that will also maintain a no lien (Escrow) account for receiving money sent by the customers. As soon as you place an order and accept the Terms & Conditions, the corresponding quantity of Gold/Silver is immediately shifted to a secured vault on your behalf which is certified and verified by the Independent Trustee.

The gold/silver associated with your account is separate from the other assets/liabilities of Kundan Group Private Limited or MyGoldKart. A reputed third party has been appointed by Kundan Gold Private Limited as the Independent Trustee who will act on your behalf and ensure the safety of the digital gold you’ve purchased from MyGoldKart. Whenever you wish to sell the gold/silver to Kundan Gold Pvt. Ltd., MyGoldKart or want to have it delivered to you, the requisite quantity will be removed from the vault only after the approval of the Trustee. The Trustee has the first and exclusive charge over all customer investments and these investments are separate from other assets of Kundan Gold Private Limited or MyGoldKart. Thus, under any unlikely adverse event that may come upon Kundan Gold Private Limited or MyGoldKart, your investment will remain unaffected.

You can download a number of reports like the buy reports, sell reports, invoices, my orders, etc. from the Accounts section of your account after logging in.

While we respect your preferences, purchases or sales once placed cannot be canceled.

Simply log in to your account using your username and password and you will be able to see the balance available in your wallet.

This could possibly be because you do not have the full amount to make the purchase in your wallet. In that case, you can go to the buy/sell option in your account and add the balance amount using any of the available payment methods. Once the balance amount is added to your wallet, you can buy gold/silver without any hassle through the platform.

While you can buy gold anytime remember you have to wait up to 48 hours before selling it.

Interestingly, no. You can practically have a zero balance account without any worries, however, when you look at it as an investment tool, it is always advisable to take advantage of the account to create a healthy gold/silver investment portfolio.

Yes, you can upload the scanned copies of any one of the following identity proofs: Type of Member KYC Required Individual/Proprietary Concern/HUF PAN Card/Voter ID/Passport/Aadhar Card Partnership Firm/Company Pan Card Corporate members, companies, and businesses will have to submit GST registration certificates as well.

Once the sale is successfully completed, you will receive the amount in your bank account within 5-7 working days provided all your account details are correct and your account is not suspended by the bank or the authorities. In case, all the details are correct and the account is active and you still do not receive the credit in your bank account in 5-7 working days, please get in touch with us through our customer care number or by writing an e-mail to us. All our customers are extremely valuable to us and we shall address the issue at the earliest.

Though such instances are far and few, in case, you are faced with such a situation, we request you to write an email to us on customercare@mygoldkart.comwith your details or call us on the toll-free number/customer care number 9991299999 and we shall be able to assist you regarding your issue.

You are requested to write an email to us on customercare@mygoldkart.com with your details or call us on the toll-free number/customer care number 9991299999. You need not worry, our customer care executives shall be able to resolve any technical or other issues reported by you.

MGK Plan is a good long term investment plan where you can invest a pre-decided amount in a time-based manner, say, weekly, monthly or yearly. The process is simple. You can choose to invest a fixed amount, say, Rs. 5000 every month which will get automatically deducted from your bank account or wallet on the exact same date every month and invested in gold/silver as per the ongoing price on MyGoldKart platform. This way, you don’t have to worry about anything as MyGoldKart Platform will keep your investments on track month after month.

There is definitely no lock-in period and you can choose to convert your digital gold into physical gold anytime and have it delivered right at your home for a nominal delivery charge. In fact, digital gold is a great way to save for your children’s future while also giving you the flexibility to redeem it anytime you want – as physical gold delivered to your place or you can also sell the gold to us through the Buy Back Scheme.

Yes, of course. MyGoldKart Platform can be used for gifting, however, kindly note that gifts up to a value less than Rs. 1,99,000 in single or multiple transactions is possible after which KYC registration of both the customer and beneficiary is mandatory. Please also note that the definition of GIFT here may be understood in conformance with how GIFT has been defined under the Income Tax Act, 1961. If you want the gift to be physically delivered to the person then an OTP will be sent to your mobile number that’s registered with the MyGoldKart platform and the delivery person shall be confirming the identity of the recipient by taking a photograph of him/her. In these cases, contents of the delivery will have to be identified by the person receiving the delivery then and there.

Yes, you can send and receive gifts using the MyGoldKart platform. But note that gifts up to a value less than Rs. 1,99,000 in single or multiple transactions is possible after which KYC registration of both the customer and beneficiary is mandatory. Please also note that the definition of GIFT here may be understood in conformance with how GIFT has been defined under the Income Tax Act, 1961. In case of physical delivery of the gift, an OTP will be sent to your mobile number that’s registered with the MyGoldKart platform and the delivery person shall be confirming the identity of the recipient by taking a photograph of him/her. In these cases, contents of the delivery will have to be identified by the person receiving the delivery then and there.

KYC means Know Your Customer. As per Govt. of India guidelines, any customer wanting to buy gold/silver valuing equal to or more than Rs. 1, 99,000 must get their KYC done by submitting the KYC documents. This applies to all customers, organizations and business entities intending to buy gold/silver worth 2 Lakhs or more. You will have to provide the following documents for KYC by logging on to the MyGoldKart account: PAN Card details or upload a clearly readable scanned copy/image on MyGoldKart Platform Aadhar Card details or upload a clearly readable scanned copy or image on MyGoldKart Platform GST Certificates (Only in case of corporate clients or businesses or companies).

Don’t worry. If by chance you don’t receive the OTP, click on the resend OTP button on the login page to generate a new one.